Angel Oak firmly believes that our clients are entitled to the very best service we can offer – and that includes the right to feel comfortable about the personal nonpublic information you share with us. We respect every individual’s right to privacy. We understand the importance you place on the privacy and security of information that personally identifies you or your account information.
This notice is intended to tell you where we obtain information about you, how we use that information and who has access to the information. This notice applies to and includes all subsidiaries, parent or sister companies, limited liability companies, partnerships, or other entities controlling, controlled by, or under common control with Angel Oak.
Why and How We Collect Personal Information
We are required by guidelines of our industry to obtain personal information about you while providing investment solutions to you. We use this information to manage your account, direct transactions, and provide you with valuable information. We collect this information mainly from documents you provide to us through forms, personal interaction, and contract negotiations. Angel Oak will never collect more of your personal nonpublic information than intended to manage, support, and service your account. The information includes your name, address, telephone number, internet or network activity when visiting our website, social security number, transactional and financial information, as well as other personal nonpublic information we need to service your account. In addition, we access or generate information to service your account, such as account statements and portfolio holdings. Finally, we may receive information from third parties with respect to your account, such as accounts you may have with other financial institutions.
How We Protect the Confidentiality of Your Personal Information
The security of your personal information is important to us. Angel Oak has developed and implemented technical, organizational and administrative security measures to protect your personal nonpublic information. Angel Oak does not provide, for sale or otherwise, personal information about you to outside firms, organizations, or individuals except as required by law or as requested by you. In the course of regular business, Angel Oak will share relevant information with regulators, financial institutions and other service providers that support our service of your account. We permit these companies to use this information only for the services for which we hire them and are not permitted to use or share this information for any other purpose. There are times when we distribute information about your account to regulators, financial institutions, and service providers electronically which could include transmitting information via email or by other means over unsecure networks.
We use your personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests for transactions, to meet regulatory requirements, to provide you with additional information about products and services, or to share information with you about your account. We may also be required to share information by law due to a subpoena, court order, or regulatory requirements. At all times, we will limit the collection and use of personal information to that which is necessary to administer our business and to deliver the best possible service to you. We will retain your personal information for as long as it is necessary to deliver the best possible service to you, unless regulatory requirements require us to retain it for a longer period of time.
Angel Oak restricts access to nonpublic personal information about our customers to employees who need to know such information in order to provide products or services to you. We maintain strict safeguards – physical, electronic, and procedural – designed to protect your personal information and comply with federal standards. If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices as described in this notice.
We are Committed to Protecting Your Privacy Rights
Angel Oak and its affiliates provide the ability for you to exercise certain rights with respect to your personal information. In accordance with applicable law, you may be entitled to exercise your rights and choices as follows:
- Access and Rectification – If any personal information about you is incorrect, or you would like to access your data, please contact (866) 347-1891.
- Opt Out and Erasure – You may opt out of marketing solicitations at any time, as well as request erasure of your personal data provided to Angel Oak.
- Right to Object – You may object to the processing of your personal information in cases where Angel Oak relies on its legitimate interest to process your data. The right shall not apply to data which is subject to the Gramm-Leach-Bliley Act.
- Data Portability – You are entitled to request copies of your personal information and/or request this information be transmitted to another service provider.
Residents of Nevada may be placed on our internal Do Not Call List by contacting us at (866) 347-1891. Nevada law requires that Angel Oak provide the following contact information to the Bureau of Consumer Protection.
Bureau of Consumer Protection, Office of the Nevada Attorney General
555 East Washington Street
Las Vegas, NV 89101
Telephone: (702) 486-3132
Email: [email protected]
Angel Oak will not share your personal and browsing information with non-affiliated third parties for marketing purposes, except after you have been informed by us and had an opportunity to indicate you do not want a disclosure made for marketing purposes.
Angel Oak will not share your personal and browsing information with non-affiliated third parties, except as permitted by Vermont law, such as to process your transactions or maintain your account. In addition, we will not share information about your creditworthiness with our affiliates except when authorized. For joint marketing, we will only disclose your name, contact information, and information related to your transaction.